Privacy Policy

1. Who we are

ExitMyTimeshares.com is operated by Quaerens Ltd, Company No. 16176152, registered in England and Wales. We provide practical timeshare exit document support and related assistance.

2. Information we collect

We may collect your name, email address, telephone number, payment or order information, timeshare details, messages, uploaded documents, website usage data, IP address and cookie preferences.

3. How we use your information

We use your information to respond to enquiries, provide access to the DIY kit, prepare or review support material, manage orders, improve the website, keep records, prevent misuse and comply with legal obligations.

4. Legal basis

We process personal data where it is necessary to provide a requested service, respond to your enquiry, comply with a legal obligation, protect legitimate business interests, or where you have given consent.

5. Sharing information

We do not sell your personal data. We may share relevant information with trusted service providers, payment processors, email providers, hosting providers, professional advisers or external legal partners where needed to assist with your matter.

6. Cookies and analytics

We use essential cookies for website operation and may use analytics cookies where accepted. You can change your browser settings or reject analytics cookies through the cookie banner.

7. Data retention

We keep personal data only for as long as reasonably necessary for the purpose collected, including service delivery, legal, accounting, fraud prevention and dispute handling requirements.

8. Your rights

You may request access, correction, deletion, restriction, portability or objection to processing of your personal data. You may also withdraw consent where processing is based on consent.

9. Security

We use reasonable technical and organisational measures to protect personal data, including secure hosting, access controls and encrypted communication where available.

10. Contact

To exercise your privacy rights or ask a privacy question, contact info@quaerens.co.uk.