PRIVACY POLICY

At ExitMyTimeshares.com, powered by Quaerens Ltd (“we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website or services. We operate strictly as a consulting agent and work with specialist legal professionals who handle any legal elements of your case.

1. Who We Are

Quaerens Ltd is a UK-based consumer consultancy operating ExitMyTimeshares.com. We specialise in the coordination and management of consumer claims, particularly timeshare exits and contract cancellations. We are not a law firm. We work with regulated legal professionals when legal representation is required.

2. Information We Collect

• Full name, contact details (email, phone number)
• Country of residence and preferred language
• Claim-specific information (e.g. resort name, contract type, uploaded documents)
• IP address, browser type, and site usage via cookies

3. How We Use Your Data

• Assess your case and eligibility
• Provide guidance or connect you with legal support
• Communicate with you about your enquiry
• Maintain records and meet regulatory duties
• Improve our service and user experience

We do not sell or share your data for marketing purposes.

4. Sharing Your Information

We only share your information with:

• Legal professionals we partner with (if relevant to your case)
• Service providers that support our systems (e.g. hosting or database providers)
• Regulators or public authorities when required by law

All partners are contractually required to keep your information secure and confidential.

5. Your Rights

• Access your data
• Request corrections
• Ask for deletion (subject to legal limits)
• Object to certain processing
• Withdraw consent at any time

To exercise these rights, contact us at info@quaerens.co.uk

6. Data Security

We use technical and organisational safeguards to protect your information:

• Encrypted cloud storage
• Access controls
• Regular data backups

7. Data Retention

Your data is retained only as long as needed for the purpose collected or legal compliance.

8. International Transfers

If you are outside the UK, your data may be processed within the UK/EEA. We ensure secure transfer safeguards are in place.

9. Cookies and Analytics

We use cookies to:

• Analyse site usage and improve performance
• Remember session and user preferences

You may adjust cookie settings via your browser.

10. Contact Us

ExitMyTimeshares.com (operated by Quaerens Ltd)
Email: info@quaerens.co.uk
Registered in England and Wales
Company No. 16176152